Ho, ho, ho! Here at Christmas Decor Sales Store, nestled in the heart of Tasmania, we pour our passion into every Australian-themed Christmas decoration we create. From our fibre optic Christmas trees to our handcrafted Christmas bonbon crackers, we want every item to bring magic to your home.
We understand that sometimes, even with the most careful choosing, a product might not be the perfect fit for your festive vision. That’s why we’ve created a returns and exchanges process that’s as full of cheer as our Christmas tree skirts.
Our Festive Promise to You
We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it. Please include all tags and original documentation.
Please Note: To ensure the health and safety of all our customers, we cannot accept returns or exchanges on certain personal and perishable items. This includes, but is not limited to:
- Christmas Cooking items (e.g., foodstuffs)
- Christmas Costumes & Clothing (if the hygiene seal is broken)
- Candles & Christmas Scents (for safety and hygiene reasons once used or if the seal is broken)
- Any products from the Games and Puzzles or Books categories that have been opened or have damaged packaging.
- Personalised or made-to-order items (e.g., specific Christmas Ribbon & Bows or custom Floristry arrangements).
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [email protected] and we will make it right!
How to Start a Return or Exchange
Follow these simple steps to send an item back to our workshop:
- Contact Us: Within 15 days of delivery, please email our Customer Joy Team at [email protected] with your order number and details about the product you would like to return or exchange. You can use the handy template below.
- Wait for Instructions: We will email you within 2 business days with a Returns Authorisation number and the address to send your parcel to. Please do not send anything back without this number.
- Pack It Up: Securely pack the item(s) in the original packaging, if possible. Include a copy of your original order confirmation or a note with your Returns Authorisation number and order number.
- Post It: Ship the package to the address we provide. We recommend using a trackable shipping service, as you are responsible for the cost of return shipping until we receive the item. The original shipping cost is non-refundable.
Return & Exchange Request Email Template
Copy and paste the text below into an email to [email protected] to get the process started.
Refunds & Their Journey Back to You
Once we receive and inspect your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).
- Refund Timeframe: Please allow up to 10 business days for the refund to be processed by our team and then for it to appear in your account. The time it takes for the refund to be credited to your account can vary depending on your bank or payment provider.
For exchanges, we will ship out the new item to you via our standard shipping method once the return is received and processed.
Need a Hand? Our Elves Are Here to Help!
If you have any questions about returning an item to our Tasmanian workshop, please don’t hesitate to contact our friendly Customer Joy Team.
Email: [email protected]