G’day and welcome to Christmas Decor Sales Store! From our home in Tasmania to yours, we’re dedicated to bringing the magic of an Australian Christmas to your celebrations. We want you to be utterly delighted with your handmade decorations, from our unique Australian Flora and Fauna designs to our sparkling Fibre Optic Christmas Trees.

We know that sometimes, things might not be quite right. That’s why we’ve crafted a returns policy that’s as straightforward and stress-free as possible, ensuring your holiday season is filled with joy, not worries.

Shipping Your Festive Goodies

We can’t wait to get your order to you! Here’s how we deliver the magic:

Order Processing: After you place your order, our little workshop elves swing into action. Please allow 1-2 business days for us to carefully pick, pack, and prepare your parcel for its journey.

Shipping Methods & Times:

  • Standard Shipping (A$12.95): We ship via trusted carriers like DHL or FedEx. Your order should arrive within 10-15 business days after it leaves our workshop.
  • Free Shipping: For all orders over A$50, we offer free shipping via EMS. Please allow 15-25 business days for delivery after dispatch.

Please note: Delivery times are estimates and may be affected by factors outside our control, such as customs processing. We currently ship worldwide, but are unable to deliver to some parts of Asia and other remote locations.

Our Festive Returns & Exchange Promise

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. The item must be unused, in its original packaging, and in the same condition you received it (including all tags and documentation).

Please Note: Items We Can’t Accept Returns On

To ensure the health and safety of all our customers, we cannot accept returns or exchanges on the following items:

  • Christmas Cooking items (e.g., any foodstuffs).
  • Christmas Costumes & Clothing with broken hygiene seals.
  • Candles & Christmas Scents that have been used or have a broken seal.
  • Opened items from the Games and Puzzles or Books categories.
  • Any Personalised or made-to-order items (e.g., specific Christmas Ribbon & Bows or custom Floristry arrangements).

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [email protected] and we’ll make it right!

How to Return an Item

Follow these simple steps to send an item back to our Tasmanian workshop:

  1. Contact Us: Within 15 days of delivery, please email our Customer Joy Team at [email protected]. Include your order number and details about the product you wish to return. Feel free to use the template below!
  2. Wait for Instructions: We will email you within 2 business days with a Returns Authorisation number and the address to send your parcel. Please do not send anything back without this number.
  3. Pack It Up: Securely pack the item(s) in its original packaging. Include a copy of your order confirmation or a note with your Returns Authorisation and order numbers.
  4. Post It: Ship the package to the address we provide. We recommend using a trackable shipping service. You are responsible for the cost of return shipping until we receive the item. The original shipping cost is non-refundable.

Returns Request Email Template

Subject: Returns & Exchanges Request – Order #[Your Order Number]

Dear Christmas Decor Sales Store Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Your Order Number]
Product Name: [Name of the product]
Reason for Return/Exchange: [e.g., incorrect size, changed mind, arrived damaged]

I have read and understand the returns policy on your website.

Kind regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refunds & Their Journey Back to You

Once we receive and inspect your returned item, we will send you an email to notify you and let you know if your refund has been approved.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).

Refund Timeframe: Please allow up to 10 business days for our team to process the refund. The time it takes for the refund to appear in your account after that can vary depending on your bank or payment provider.

For exchanges, we will ship out your new item via our standard shipping method once the return is received and processed.

Need a Hand? Our Elves Are Here to Help!

If you have any questions, our friendly Customer Joy Team is always happy to help. Contact us at [email protected].

From our family to yours, we wish you a season sparkling with joy!

The Christmas Decor Sales Store Team
Tasmania, Australia